If you’re running ads on Microsoft Ads (formerly Bing Ads) and run into a problem, you’re probably wondering how to get in touch with support quickly. Whether it’s billing issues, ad disapprovals, or technical errors, getting help shouldn’t be complicated. This post will walk you through the simple ways to contact Microsoft Ads support.
1. Use the Help Button in Your Microsoft Ads Account
The easiest way to get support is through your Microsoft Ads dashboard. Here’s how:
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- Sign in to your Microsoft Ads account
- Click the “Help” icon at the top right corner of the page.
- You’ll see a few options like FAQs, chat support, or requesting a callback.
This method works best because you’re already logged in, and support can see your account details faster.
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Live chat is usually available during business hours. It’s fast and works well for most issues. Here’s how to get to it:
- Go to the Microsoft Advertising Support page
- Scroll down and look for the “Contact Us” or “Chat with a support agent” button.
- You may need to log in to start the chat.
This is great if you don’t want to wait on the phone.
3. Request a Call Back
If you prefer to speak to someone, Microsoft Ads lets you request a call back instead of waiting on hold.
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- Visit the Microsoft Ads support page
- Choose your issue and then pick the “Call me back” option.
- Enter your details, and someone from support will contact you.
This is useful for more complex issues or if you just prefer phone calls.
4. Use the Microsoft Ads Support Number
In some regions, you can directly call Microsoft Ads. While numbers vary by country, you can find the right one by:
- Going to the Support page
- Select your country to see the correct phone number and hours of operation.
Tip: Have your customer ID ready to speed up the process.
5. Check the Microsoft Advertising Help Centre
Before contacting support, it’s worth checking the Help Centre. It covers common questions about billing, campaign settings, ad policies, and more.
Sometimes, you can solve the issue yourself without needing to talk to anyone.
Final Thoughts
Reaching Microsoft Ads support is pretty simple once you know where to look. Whether you choose chat, phone, or help articles, support is there to help get your ads back on track. Keep your account info handy, and always double-check the Help Centre first; you might save yourself a call.
Let us know in the comments if you’ve had experience with Microsoft Ads support, and what worked best for you.
Written by Uzair Kharawala
Partner at SF Digital Studios, a Google Premier Partner agency. Uzair has been helping businesses grow with Google Ads since 2002 and teaches it every week on YouTube.
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