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Google Ads Retargeting 101: Bring Back Lost Customers

Google Ads Retargeting 101: Bring Back Lost Customers
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How to set up dynamic remarketing in Google Ads and how to choose the category. Good question. Dynamic remarketing is mostly used for e-commerce websites or stores. If I were to go to a website and saw a particular product, like an iPhone, then that product ad is going to follow me on the Internet to remind me to buy it again if I abandoned the shopping cart or did not buy or did not convert on my last visit.

Most accounts which we audit the remarketing campaigns are not set up the right way. They leave a lot of cash on the table for their competitors to swipe from them from there under their noses because you've got to have a multi-touch marketing campaign. And what I mean by that, is if someone goes to Google, YouTube, Facebook, Instagram, LinkedIn, wherever or on the Google Display Network, your ads should be in front of that audience.

So a lot of our budget for our campaigns is spent on remarketing to keep pushing them further down the funnel. Don't expect instant conversions. Someone clicks on your ad, they come to your website and they're going to convert. No, they are not going to convert. The majority of the visitors don’t convert on that first visit. How do you increase your conversion rate is by your remarketing campaigns.

And dynamic remarketing is great because you don't need to do anything. Even if you got thousands of SKUs or products, Google is going to show that particular product or that product category, however, you set up to that person. I'm going to just click on this. I've got these over here. Sign in to your Ads account, click the campaigns, click the + button, select a new campaign and so on.

I'm going to show you and demo right now in a minute. But the only difference with the dynamic remarketing compared to a normal campaign is on step eleven which is there that expands the dynamic ads section and use the dynamic ads feed. So you need to have a feed obviously if you're running a shopping campaign. And that pretty much it is just a case of checking that box.

So let's go into our Google Ads. All right, let's go to Campaigns. I just want you guys can see it properly. Okay, Then you click on the create campaign new. All right, I'm going to move this around a little bit. There you go. Okay, so go objective is Sales. Click on and you should have your conversions all setup.

Click on continue which you can't see on the right-hand side where it's I'm just clicking continue and then moving that screen around every 2 seconds. Then you go to display, I want standard, put in your website name, name your campaign and then continue. Select your target locations, languages and then you click on that more settings. I think I can go a bit bigger now.

Select your locations, languages, ad schedule, devices. That's all. There you go. That is the difference. Then you check the use dynamic ads feed for personalised ads, Right? And if you want to go a little bit more, it will go into that little bubble, the question mark, and it will say dynamic Ads let you show personalised content based on what people have viewed on your website or app.

This also works for in-app ads to show content from your website. In these ads set up a data feed which you need to set up a feed. First of all, once you have checked, you will get this drop-down. You select a feed. I've just set up a dummy feed for this account. And now you've got a couple of options.

No filters mean that it will advertise or it will put in all the products in the country of your sale, whichever is in your feed or whichever products you are selling. I would recommend you do that because you don’t know which products your customers are going to, your visitors to your website are going to land. And that is the recommended one, which is fine by me in this instance because some of the recommendations Google says is I personally don’t feel are the right options for our campaigns.

So in this instance, it's fine. Or you can go to filter and advertise only products that match your requirements. So then you can do this, click on that, and then if you want to just remarket Nike shoes or Puma or whatever, then you can select any of these brand product type, grouping conditions, labels. So if you're using custom labels, you can use from here as well.

And that is the biggest or the main difference on how to set up a dynamic remarketing campaign or just a normal remarketing campaign because with normal remarketing you will not use that one. Because then we can use the audiences from our Google Analytics website. Visitors who spent two minutes or more on the website or visited multiple pages or visited a particular category depend on how your audiences have been set up.

You can use the power of analytics to remarket to your audiences. So hope that helps.

Have someone visit your website, browse around, add something to their cart, and then leave? It happens all the time. Life gets in the way, distractions pop up, or maybe they just weren’t ready to buy at that exact moment. But what if you could gently remind them about what they almost bought, or even what they simply looked at? That’s exactly what Google Ads Retargeting (also called remarketing) is all about.

Think of it like this: someone walks into your physical store, looks at a few items, and leaves without buying. With retargeting, it’s like you can then show them a little billboard with those exact items on their way home, just to remind them. Pretty neat, right?

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How Does This Magic Work?

Google Ads Data Sources

It’s not magic, it’s clever technology! When someone visits your website, a tiny piece of code (often called a “pixel” or “tag”) from Google Ads quietly adds them to a special list. This list is super important because it’s how Google knows who to show your ads to later.

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Then, as these people go about their business online – browsing other websites, watching YouTube videos, or checking their Gmail – Google’s ad network can show them your targeted ads. It’s like a friendly nudge, reminding them of your brand and what they were interested in.

Why Bother with Retargeting?

Google Ads Remarketing Audience

You might be thinking, “Why spend money on people who have already left?” Here’s why it’s a smart move:

  • They already know you (a little): These aren’t strangers. They’ve already shown some interest by visiting your site. This makes them much “warmer” leads than someone who has never heard of you.
  • Higher chances of converting: Because they’re already familiar with your brand, they’re more likely to convert (buy something, fill out a form, etc.) when they see your ads again.
  • Cost-effective: Targeting people who are already interested can often be more efficient than trying to find brand-new customers from scratch. You’re focusing your budget on a more receptive audience.
  • Boosts brand recall: Even if they don’t click immediately, seeing your ads regularly keeps your brand top-of-mind.

Simple Steps to Get Started with Google Ads Retargeting

Google Ads Tag

Ready to bring those lost customers back? Here’s a simplified look at how to set up your first Google Ads retargeting campaign:

  1. Set up your Google Ads Tag: This is the crucial first step. You’ll need to get a special code snippet from your Google Ads account and add it to every page of your website. Don’t worry, it’s usually a copy-paste job, and if you use a platform like WordPress, there are plugins to help. This tag is what builds your audience lists.
  2. Create your Audience Lists: Once the tag is active, Google starts collecting data. You can then create different “audience lists” based on how people interacted with your site. For example:
    • All website visitors: Anyone who visited any page on your site.
    • Cart abandoners: People who added items to their shopping cart but didn’t complete the purchase. (This is a golden one!)
    • Specific page visitors: People who visited a particular product page or service page.
    • Past purchasers: Believe it or not, you can retarget people who have bought from you to encourage repeat business or cross-sell.
  3. Build Your Campaign: Now that you have your audience lists, you can create a new campaign in Google Ads. When you choose your campaign type, select “Display” for visual ads that show on other websites, or even “Search” for ads that show up when they search on Google after visiting your site.
  4. Design Your Ads: Create compelling ads that remind your audience about what they saw. For cart abandoners, you might show the exact products they left behind. For general website visitors, a strong brand message or a special offer can work wonders.
  5. Set Your Budget and Bids: Decide how much you want to spend and how you want Google to bid for your ads. Starting with a reasonable daily budget and an automated bidding strategy (like “Maximise Conversions”) can be a good way to begin.
  6. Launch and Monitor: Once everything is set, launch your campaign! But don’t just set it and forget it. Keep an eye on how your ads are performing. Are people clicking? Are they converting? You’ll want to make adjustments as you go.

A Few Handy Tips:

  • Segment your audiences: Don’t just lump everyone into one big list. The more specific your audience lists, the more targeted and effective your ads can be.
  • Frequency capping: You don’t want to annoy people by showing them your ads too many times. Google Ads allows you to set a “frequency cap” to control how often an individual sees your ad.
  • Offer value: Give people a reason to come back. This could be a discount code, free shipping, or a reminder of a key benefit.
  • Test, test, test: Try different ad creatives, headlines, and offers to see what works best for each audience segment.

Google Ads retargeting is a powerful tool to recapture interest and convert those almost-customers into actual customers. It’s about being there with a gentle reminder at the right moment, turning lost opportunities into valuable conversions.

Uzair Kharawala

Written by Uzair Kharawala

Partner at SF Digital Studios, a Google Premier Partner agency. Uzair has been helping businesses grow with Google Ads since 2002 and teaches it every week on YouTube.

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